NORTH CAROLINA JUDICIAL BRANCH

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COURT PERFORMANCE MANAGEMENT SYSTEM

HOW ARE WE DOING?

CITIZEN'S QUESTIONNAIRE

We want to provide the best possible service to the public.  Please tell us about your overall experience at the courthouse, what we did well and what we could improve.  Thank you.

Instructions:  Read each item carefully and select the response that best reflects your opinion.  Please answer all the items.  Your responses will be returned directly to Raleigh where the information will be used to help us improve your court's services.

Section I: Courthouse Location
In what county courthouse were you conducting business?

Section II: Access to the Court / Fairness

For each of the following statements select the column that best describes your overall courthouse experience:
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
Finding the courthouse was easy

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
Parking at the courthouse was easy

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
It was easy to find where I needed to be in the courthouse

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
It was easy to get the information I needed

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
The forms I needed were clear and easy to understand

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
Reasonable efforts were made to remove physical barriers to services

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
Reasonable efforts were made to remove language barriers to services

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
I understood the orders or decisions of the court and/or the information I received

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
My court case or business was handled in a timely manner

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
Court staff listened to me or paid attention to my needs

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
The way my case was handled was fair

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
I was treated with courtesy and respect

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
I understood what I needed to do next about my court case or to complete my business with the court

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
I was treated equally without regard to my race, sex, national origin, age, or religion

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
I felt safe in the courthouse

Section III:  Background Information

What matter brought you to the courthouse?  (Check ALL that apply)
Obtain court record(s)/ information
File papers
Schedule a case
Make a payment
Clerk’s Office
Jury duty
Traffic Court
Criminal case
Civil case
District Court
Superior Court
Domestic case
Child Support
Small Claims case
Magistrate's Office
Other

What was your involvement at the courthouse?  (Check ALL that apply)
Victim
Witness
Plaintiff
Defendant
Court Employee
Law Enforcement/ Probation/ Court Service Agency
Juror
Attorney
Family Member
Observe a hearing or trial
Other

Gender?

Age?

Education (Select the highest grade you completed)

How do you identify yourself? (Check ALL that apply)
American Indian or Alaska Native
Asian
Black or African American
Hispanic or Latino
White or Caucasian
Mixed Race
Other

How often are you typically in this courthouse? (Within the last year)

Thank you for taking time to complete this survey.
Your opinions are very valuable to us.  If you have any questions, please contact the Administrative Office of the Courts, P. O. Box 2448, Raleigh, N.C. 27602 or via e-mail at Court.Performance@nccourts.org .