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Frequently Asked Questions
 
  1. How can I obtain a receipt for my payment?
  2. When using the “Citation Query by Defendant Name” search feature to obtain my citation number, the search stops after 250 names are listed and I have not found my name yet. How can I find my name to obtain my citation number?
  3. I have lost my citation, how can I get my citation number in order to pay my citation online?
  4. I paid a citation online and then realized I paid the wrong citation? What should I do?
  5. Who should I contact regarding a credit card issue?
  6. May I use a Visa / MasterCard gift card or rebate card to pay my citation online?
  7. I received a citation in North Carolina in the year 2000. Can I pay this ticket online?
  8. I need to contact the clerk of court for the county in which I received my citation. Where can I find that information?
  9. I went to court and the district attorney reduced or amended my citation amount. May I still pay my citation online?
  10. Does the name on the citation and the name on the credit/debit card have to be the same?
  11. When I pay my citation online, is North Carolina Division of Motor Vehicles (NCDMV) notified of my payment?
  12. Can I pay my citation online if my court/trial date has already passed?
  13. May I pay my citation online if my case has a Failure to Appear (FTA)?
  14. Can I pay my citation online anytime of the day?
  15. How is the portal administration fee that's added to the Total Amount Due calculated for processing my citation payment online?
Q.How can I obtain a receipt for my payment?
A.A payment confirmation email is sent to the email account provided during the online payment process. If an email address was not provided during the payment process, then a receipt cannot be provided. However, to confirm payment of a citation, contact the clerk of court office in the county in which the citation was given. (Last updated on  02/04/2014 )
 
Q.When using the “Citation Query by Defendant Name” search feature to obtain my citation number, the search stops after 250 names are listed and I have not found my name yet. How can I find my name to obtain my citation number?
A.If your court date has not passed and you are using the “Citation Query by Defendant Name” search feature, enter your last name + comma + the first few letters of your first name. The more letters entered in the name field, the fewer names will be returned from the search. Entry Examples: Smith,P (will list many names) while Smith,Phillip (will list fewer names) (Last updated on  02/04/2014 )
 
Q.I have lost my citation, how can I get my citation number in order to pay my citation online?
A.If your court date has not passed, the Citation Query by Defendant Name search feature is available at www.nccourts.org. If the court date has passed, contact the Clerk of Court in the county in which the citation was issued. (Last updated on  02/04/2014 )
 
Q.I paid a citation online and then realized I paid the wrong citation? What should I do?
A.Contact the Clerk of Court office of the county in which the citation was issued.  (Last updated on  04/12/2011 )
 
Q.Who should I contact regarding a credit card issue?
A.Questions regarding your online credit card payment should be directed to the payment processing customer support center of NIC Inc. (the courts’ secured payment vendor) at 1-888-859-6183.  (Last updated on  02/04/2014 )
 
Q. May I use a Visa / MasterCard gift card or rebate card to pay my citation online?
A.No, gift cards or rebate cards are not acceptable methods of payments. Visa, MasterCard, Discover, and American Express credit and debit cards issued by a credit card company or bank may be used to pay a citation online. (Last updated on  02/04/2014 )
 
Q.I received a citation in North Carolina in the year 2000. Can I pay this ticket online?
A.Only waivable citations issued on or after December 1, 2005 are available for online payment at this time. (Last updated on  04/12/2011 )
 
Q.I need to contact the clerk of court for the county in which I received my citation. Where can I find that information?
A.Our searchable online directory provides location and contact information for county courthouses. (Last updated on  02/04/2014 )
 
Q.I went to court and the district attorney reduced or amended my citation amount. May I still pay my citation online?
A.No, not at this time. If the citation has been reduced or amended to a different offense than you were originally charged with, you will need to mail your payment as directed on your citation, pay in person at the county courthouse, or appear on your court date to dispose of the case before the court. (Last updated on  02/04/2014 )
 
Q.Does the name on the citation and the name on the credit/debit card have to be the same?
A.No, the name on the credit/ debit card and the name on the citation may be different. (Last updated on  02/04/2014 )
 
Q.When I pay my citation online, is North Carolina Division of Motor Vehicles (NCDMV) notified of my payment?
A.Yes, if you pay a waivable traffic offense online thru payNCticket®, NCDMV is notified electronically each evening, Monday through Friday. If your citation is paid online over the weekend, DMV will be notified electronically Monday night. (Last updated on  02/04/2014 )
 
Q.Can I pay my citation online if my court/trial date has already passed?
A.If your citation displays payNCticket® you may be able to pay it online. Otherwise, contact the Clerk of Court office of the county in which the citation was issued. An Order for Arrest may have been issued. (Last updated on  02/04/2014 )
 
Q.May I pay my citation online if my case has a Failure to Appear (FTA)?
A.Yes, a waivable traffic citation may be paid online if it contains a “Failure to Appear.” You may be charged a FTA fee of $200 in addition to court costs and fine amounts owed. (Last updated on  02/04/2014 )
 
Q.Can I pay my citation online anytime of the day?
A.Yes, payNCticket® is available for payment 24 hours a day, 7 days a week. (Last updated on  04/12/2011 )
 
Q.How is the portal administration fee that's added to the Total Amount Due calculated for processing my citation payment online?
A.The portal administration fee is calculated as 2.25% of the Total Amount Due plus $1. Example Total Amount Due $240.00 (Court Cost and Fine) 2.25% + $1.00 - $6.40 (portal administration fee), then total is $246.40. You will have the opportunity to review all applicable fees prior to finalizing your transaction. At that point, you will have the option to cancel your online transaction if you do not wish to pay the additional portal administration fee. If you choose to cancel the transaction, you will need to mail your payment as directed on your citation, pay in person at the county courthouse, or appear on your court date to dispose of the case before the court. (Last updated on  02/04/2014 )
 
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