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Frequently Asked Questions
 
  1. What is eCITATION®?
  2. What agencies are responsible for the development and implementation of eCITATION?
  3. What are the benefits of eCITATION to law enforcement agencies?
  4. What are the benefits of eCITATION to county Clerk of Superior Court offices?
  5. Who can participate?
  6. What equipment is needed by law enforcement agency ?
  7. What Personal Computer operating systems will eCITATION run on?
  8. What are the mobile data communication requirements?
  9. If we do not have a mobile infrastructure or we have limited county mobile connectivity, can we still use eCITATION?
  10. Must the entire law enforcement agency be implemented at once?
  11. What offenses can be charged using eCITATION?
  12. Currently, officers often write comments on the paper citation to assist the district attorney. Does eCITATION have the capability for officers to add comments? Will these comments be sent to the district attorney?
  13. Does eCITATION offer the capability for officers to write their investigative notes? Will these notes be kept private?
  14. We enter citation data into our own local records management system (RMS). Does eCITATION have a mechanism to integrate data into our RMS?
  15. How does my law enforcement agency get started with eCITATION?
  16. How do we acquire training? How is training conducted?
  17. We would like to contact a law enforcement agency currently using eCITATION. Whom can we contact?
  18. Are there any costs to a law enforcement agency?
Q.What is eCITATION®?
A.eCITATION is a wireless mobile application that automates the citation process, producing the North Carolina (NC) Uniform Citation in an electronic format that is transmitted almost instantaneously from the patrol car to the courts. The system was designed to replace the manual paper process of issuing citations. It reduces citation data entry to a single iteration (from a mobile data computer in a law enforcement officer’s patrol car) and transmits that data directly to the NC Administrative Office of the Courts (AOC). With existing wireless connections, eCITATION allows officers to create citations and schedule court dates electronically using the mobile data computer in the patrol car. A portable printer produces a copy of the citation for the defendant. After entry, the citation data is transmitted to the AOC and can be accessed by court users statewide.  (Last updated on  03/05/2008 )
 
Q.What agencies are responsible for the development and implementation of eCITATION?
A.The NC Administrative Office of the Courts and the NC State Highway Patrol, with assistance from the Fayetteville Police Department, developed the system. Funding for the program was received in part from the Governor’s Crime Commission. (Last updated on  03/11/2008 )
 
Q.What are the benefits of eCITATION to law enforcement agencies?
A.Law enforcement agencies spend more time on patrol and have improved officer safety due to the following:
  • Less time spent entering defendant information on citations, since this information can be retrieved automatically from the Division of Motor Vehicles using a driver’s license or tag number.
  • Less time spent completing tickets, due to automated charging language mechanisms, automated road files, and automatic updates of changes in charges, costs, and fines.
  • Less time spent at the county courthouse, since citations no longer need to be delivered in person. Citation data is transmitted directly from the patrol car to the courts.
  • The ability to keep the defendant and/or vehicle in sight while completing an electronic ticket, due to the speed and ease of use.
 (Last updated on  02/24/2014 )
 
Q.What are the benefits of eCITATION to county Clerk of Superior Court offices?
A.The eCITATION program saves clerks' time due to the following:
  • Eliminates data entry of citations
  • Eliminates deciphering of handwriting
  • Minimization of data validation errors through extensive software edits, automatic updates, and pre-filling of data directly from the Division of Motor Vehicles.
 (Last updated on  02/24/2014 )
 
Q.Who can participate?
A.Any North Carolina state, county, or municipal citation-issuing agency with the necessary equipment may participate. (Last updated on  03/05/2008 )
 
Q.What equipment is needed by law enforcement agency ?
A.A mobile data computer, printer, and mounting bracket(s) in each patrol car are required. Purchase of the mobile data computer, printer mounting brackets, and printers are the responsibility of the law enforcement agency . However, the NC Administrative Office of the Courts, through grants, has been able to provide some printers at no cost to participating agencies. See question “How does my law enforcement agency get started with eCITATION?” for contact details. (Last updated on  06/22/2010 )
 
Q.What Personal Computer operating systems will eCITATION run on?
A.eCITATION runs on Windows 2000 and Windows XP; it probably still runs on Windows 98 and Windows 95, but is no longer tested on those systems and has not been run on either of them for some time. Some agencies are running eCITATION on Windows 7 with occasional problems; the AOC does not fully support Windows 7 for the program at this time.  (Last updated on  11/17/2010 )
 
Q.What are the mobile data communication requirements?
A.The following is required:
  • TCP/IP mobile infrastructure Criminal Justice Information Network (CJIN) or non-CJIN wireless communication supported.
 (Last updated on  02/24/2014 )
 
Q.If we do not have a mobile infrastructure or we have limited county mobile connectivity, can we still use eCITATION?
A.Yes, eCITATION software allows an off-line mode for officers who do not have full wireless network coverage. An officer can connect to the eCITATION program via the Internet at his or her agency, download a block of electronic citations, begin patrol, and create ecitations as required. Copies for the defendants can still be printed at the stop, though the Division of Motor Vehicle data cannot be accessed to pre-fill demographic information. Upon returning to his or her agency, the officer can reconnect to the eCITATION program via the Internet and transmit the completed ecitations to the NC Administrative Office of the Courts.  (Last updated on  03/11/2008 )
 
Q.Must the entire law enforcement agency be implemented at once?
A.No, many agencies have begun by implementing only a portion of the agency. For example, an agency may implement only its officers who are primarily on traffic patrol. (Last updated on  03/05/2008 )
 
Q.What offenses can be charged using eCITATION?
A.Currently citations for only non-arrestable offenses can be issued via the eCITATION program. Allowable offenses are contained in a system list that can be searched by the officer.

Note: Any offense for which the officer takes the defendant before a magistrate cannot be entered via the eCITATION program. The officer would instead provide a handwritten citation to the magistrate for entry into the Administrative Office of the Court's Magistrate System. (Last updated on  03/05/2008 )
 
Q.Currently, officers often write comments on the paper citation to assist the district attorney. Does eCITATION have the capability for officers to add comments? Will these comments be sent to the district attorney?
A.Yes, the system has a text field for officer comments. These comments are transmitted and included on the copy of the ecitation printed by the clerks’ office and filed.

Note: This information is public record.  (Last updated on  03/11/2008 )
 
Q.Does eCITATION offer the capability for officers to write their investigative notes? Will these notes be kept private?
A.Yes, the system has a text field for investigative notes. These notes are not transmitted to the court system, but can be printed by the officer.

Note: This information is not public record.  (Last updated on  03/11/2008 )
 
Q.We enter citation data into our own local records management system (RMS). Does eCITATION have a mechanism to integrate data into our RMS?
A.The NC Administrative Office of the Courts (NCAOC) has developed a feature to interface with any local RMS. Programming by your RMS developer/vendor will be required to accept the data from this interface. For more information, contact Mrs. Kim Gibney, the NC AOC Project Manager, at (919) 890-2119 or mail to: Kim.A.Gibney@aoc.nccourts.org.  (Last updated on  06/22/2010 )
 
Q.How does my law enforcement agency get started with eCITATION?
A.Contact Mrs. Kim Gibney, the NC AOC Project Manager at 919/890-2119 or mail to: Kim.A.Gibney@aoc.nccourts.org.  (Last updated on  06/22/2010 )
 
Q.How do we acquire training? How is training conducted?
A.Training is first coordinated with the NC Administrative Office of the Courts’ (NCAOC) Project Manager, Mrs. Kim Gibney, and then with the NC State Highway Patrol (SHP). Prior to receiving training, all paperwork to provide officers with security access to eCITATION must be completed, and all equipment and infrastructure must be in place. Once these steps are verified, the AOC will assist agencies in contacting the appropriate SHP training staff. The SHP uses the “train the trainer” approach. After representatives from each department are trained by the SHP, these representatives can then train other officers within their agency.  (Last updated on  06/22/2010 )
 
Q.We would like to contact a law enforcement agency currently using eCITATION. Whom can we contact?
A.The following individuals will be happy to discuss their agency’s experiences with the system:

NC State Highway Patrol
First Sgt. Cameron Taylor
(919-662-4440)
Cameron.Taylor@ncshp.org

Note: Additional contact information can be provided upon request.  (Last updated on  02/24/2014 )
 
Q.Are there any costs to a law enforcement agency?
A.The software is provided free of charge to each participating law enforcement officer, since eCITATION is a state-owned system. Initial training for each agency is also provided free of charge, as are installation and training materials.

The equipment and access to a communications infrastructure must be provided by each agency. (Last updated on  03/05/2008 )
 
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