The Dispute Resolution Commission certifies the mediators who serve the Clerk Mediation Program and regulates their conduct. In addition to these responsibilities, the Commission makes recommendations on dispute resolution policy, program operations, and rules to the standing Dispute Resolution Committee of the State Judicial Council. The Dispute Resolution Committee, in turn, makes recommendations on dispute resolution policy, program operations, and rules to the North Carolina Supreme Court.
The NC Supreme Court has adopted
Standards of Professional Conduct for Mediators as well as
complaint and hearing procedures for enforcing those Standards. The Standards are enforced by the Commission. Anyone with a compliment or a concern about a mediator's conduct may contact the Commission's office to discuss the matter with the Commission's Executive Secretary. Formal complaints must be filed in writing with the Commission on the complaint form above.
Day-to-day operations of the Clerk Mediation Program are the responsibility of Clerks of Superior Court.